Shipping & Returns

Last updated: August 15, 2026

This policy explains order processing, delivery, returns, and problem resolution for purchases made at sixdan.com.

Shipping Cost and Availability

Standard shipping is included in the displayed product price for destinations currently supported by our checkout. Delivery availability is confirmed when you enter the shipping address at checkout. If a destination is unavailable, checkout cannot be completed for that address.

Order Processing

Most in-stock orders are prepared within 2-5 business days after payment confirmation. Made-to-order, customized, or handmade styles may require 3-7 business days. A product page or order email may state a longer preparation period when applicable.

Orders are not processed on weekends or public holidays. We may contact you if a selected phone model, address, or product option needs confirmation.

Delivery and Tracking

Most standard shipments are estimated to arrive within 7-15 business days after dispatch. Combined with order processing, the estimated total delivery window is generally 9-22 business days after payment confirmation. Delivery times are estimates, not guarantees, and may be affected by the destination, carrier, customs processing, public holidays, and local postal service. Tracking details are sent by email when available and may take 2-5 business days to update after carrier acceptance.

International customers are responsible for any import duties, customs fees, or local taxes charged by their destination unless checkout expressly states that such charges are included.

30-Day Returns

Eligible unused standard products may be returned within 30 days after confirmed delivery. The item must be unused, unaltered, and returned with its original packaging and included accessories.

To request a return, email orders@sixdan.com before sending the item. Include the order number, reason for return, and clear photos. Returns sent without approval may be delayed or refused.

Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for return shipping. Original shipping costs, customs fees, and other non-refundable third-party charges are not reimbursed.

Damaged, Defective, or Incorrect Items

Contact us within 7 days after delivery with the order number and clear photos or video. Once the issue is confirmed, sixdan will arrange a replacement, refund, or another appropriate solution and will cover reasonable approved replacement or return shipping costs.

Non-Returnable Items

Used or damaged-by-customer items, personalized or custom-made items, and products marked final sale are not eligible for change-of-mind returns. This does not limit rights that cannot be excluded under applicable consumer law.

Refunds

Approved refunds are sent to the original payment method after the returned item is received and inspected, or after a damaged/incorrect-item claim is approved. PayPal or the customer’s financial institution controls the final posting time.

Questions? Email orders@sixdan.com.