Products and Fit
Will one case fit several phone models?
Usually not. Camera cutouts, buttons, ports, and body dimensions can differ even between similarly named phones. Match the complete model name before ordering.
Do product photos show the exact cutouts?
Some images illustrate the color or style. The finished case is prepared for the phone model selected on the product page. Contact us before ordering if you need a fit check.
Does a case guarantee that my phone will not break?
No case can guarantee that. Cases are intended to reduce everyday scratches, light bumps, and direct surface contact. Protection depends on the product style and impact conditions.
Ordering and Payment
How can I pay?
sixdan currently accepts PayPal. Payment is processed by PayPal, and sixdan does not store complete card details.
Can I change my model, color, or address?
Email orders@sixdan.com immediately. We will try to help, but changes are not guaranteed after preparation or shipment begins.
Shipping and Returns
How long does order processing take?
Most in-stock orders are prepared within 2-5 business days after payment. Made-to-order, customized, or handmade styles may require 3-7 business days or the period stated on the product page.
Is shipping free?
Standard shipping is included in the displayed product price for destinations supported at checkout. Import duties, customs fees, or local taxes may still be charged by the destination.
Can I return a product?
Eligible unused standard products may be returned within 30 days after delivery. Change-of-mind return shipping is paid by the customer. See our Shipping & 30-Day Returns policy.
What if my item is damaged, defective, or incorrect?
Contact orders@sixdan.com within 7 days after delivery with the order number and clear photos or video. Once confirmed, sixdan will arrange an appropriate solution and cover reasonable approved replacement or return shipping costs.
Support
When will I receive a reply?
We aim to reply within one business day, Monday through Friday. Messages received on weekends or public holidays are handled on the next business day.