Need help with a phone model, product option, order, or delivery? Contact the team below. We aim to reply within one business day, Monday through Friday.
Product & Fit Support
For phone-model checks, materials, colors, magnetic compatibility, and product questions.
Orders & Delivery
For payment confirmations, address corrections, tracking, damaged items, returns, and refunds.
Business Enquiries
For supply, partnership, and other business enquiries.
What to Include
- Your order number, if the question concerns an order.
- Your exact phone model, including Pro, Plus, Ultra, Fold, Flip, or Max.
- The product link, selected color/style, and a short description of the issue.
- Clear photos of the item, packaging, and shipping label for damage or incorrect-item claims.
Store Information
Brand: sixdan
Site operator / legal entity: 深圳市皓丰贸易有限公司 (English translation: Shenzhen Haofeng Trading Co., Ltd.)
Payment method: PayPal
Support response target: within one business day
Customer service hours: Monday-Friday, 9:00-18:00 China Standard Time (UTC+8). Messages outside these hours are handled on the next business day.
Business Information
Store: sixdan
Legal business name: Shenzhen Haofeng Trading Co., Ltd. (深圳市皓丰贸易有限公司)
Business address: 2/F, No. 63 Tangkeng Road, Guantian Community, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong 518108, China
Customer support: support@sixdan.com
Order support: orders@sixdan.com
Customer service is available Monday-Friday, 9:00-18:00 China Standard Time (UTC+8). We aim to reply within one business day.